SHIPPING & HANDLING
• Please allow 1-2 business days for processing & payment verification. However, we do our best to ship orders within 1-2 business days.
UPS delivery take 3-5 business days.
• Orders placed on the weekends or holidays are processed the next business day.
• Once your order has been shipped, a confirmation will be sent to your e-mail with a tracking number. If the shipping address was inputted incorrectly or you’d like to amend the information, please contact Customer Care immediately via email. Changes cannot be made once the order has been shipped.
UPS Mail: $9.98-$15 (3-5 business days)
UPS Expedited Mail: $45 (1-2 business days)
All International orders are shipped via UPS, DHL or FEDEX.
Can you cancel/ edit your order?
We know you want your PV order fast so as soon as you place your order, we are on it! Regrettably, this means that we cannot cancel your order or edit your order. This can include but is not limited to:
Adding/Removal of Items
Change in Color/Size of Items
Adding/Removal of a Discount Code
Billing or Shipping Address Update
Order Cancellation Request
Shipping Method Change
All pre-order items will be labeled (Pre-order) in the product title and/or description.
Pre-order items will be shipped by the estimated ship date stated in the product title and/or product description.
If you add in-stock item(s) & pre-order item(s) to your cart, shipment of your in-stock item(s) will be delayed until your pre-order item(s) are ready for shipment.
To ensure faster delivery of your in-stock item(s), we suggest placing 2 separate orders - one for your pre-order item(s) & one for your in-stock item(s).
If you place an order with pre-order item(s) and in-stock item(s), your in-stock item(s) CAN NOT be separated for faster delivery.
LOST or STOLEN PACKAGES
Pretty Vixen Boutique is not responsible for lost or stolen packages confirmed to be delivered for an address entered on an order. Upon inquiry, Pretty Vixen Boutique will confirm delivery to address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.